RETURN AND EXCHANGE POLICY

SHIPPING POLICY

The products in stock that are bought on Daniele Henkel’s website are, unless otherwise specified, shipped within two (2) business days from the purchase date. To the time allotted to process the order is added the delivery time, which will be determined by the delivery method chosen by the buyer. Daniele Henkel Inc. cannot be held liable for any delays in the delivery time.

For additional questions regarding our shipping policy, do not hesitate to contact our team by writing an email at sac@danielehenkel.com or by phone at 1.877.585.3116.

RETURN AND EXCHANGE POLICY

To return and exchange a product, you must contact our customer service team by email at sac@danielehenkel.com or by phone at 1-514-336-2777. No exchange request will be accepted using social media platforms. No exchange request will be accepted unless it has been previously approved by our customer service team.

All exchange requests need to be accompanied by an original receipt or a copy of said original receipt.

If you notice a problem or manufacturing defect with the items you purchased on Daniele Henkel Inc.’s website, please contact our customer service team immediately. Exchange requests can be accepted 15 days following the purchase date.

Due to the personal nature of cosmetic products, opened and/or used items are not eligible for an exchange.

Products returned to Daniele Henkel Inc. must be in good condition and in their original packaging.

At all times, Daniele Henkel Inc. and its employees retain a discretionary right over product exchange requests.

Once authorized by our customer service team, products can be sent by mail to:

Att: Customer Service
Daniele Henkel Inc.
9283 boulevard Thimens, Pierrefonds, Québec
Canada, H8Y 0A1

Return shipping costs are always the sole responsibility of customers. Once the product has been received by our team and the exchange authorized, the shipping costs from Daniele Henkel Inc’s distribution centre to the customer will be paid by Daniele Henkel Inc. The returned products are the sole responsibility of the customer until they have been received by Daniel Henkel Inc’s customer service team. If you choose a delivery method that does not require a signature upon delivery, Daniele Henkel Inc cannot guarantee the reception of the product.
Daniele Henkel Inc. reserves the right to change any and all of the aforementioned policies without any warning and at any time.

 

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